Service DeliveryiCAL Export

This transformative workshop will help employees to elevate service proficiency, discover the meaning behind hosting, unravel the intricacies of customer satisfaction analysis, and instil the ability to identify and anticipate customer needs. Through a comprehensive service delivery framework and real-world case studies, learners will hone their decision-making skills, particularly in addressing challenges such as delivering adverse news, handling cancellations, and mitigating losses.

PPS Product Training is designed to equip employees with an in-depth understanding of PPS risk products, focusing on their features and benefits. This course not only keeps employees abreast of any changes to our product offerings but also enhances their proficiency in delivering exceptional service. By fostering a deep understanding of the company’s history, structure, and product suite, the course promotes internal brand advocacy. Key benefits include gaining comprehensive product knowledge and becoming an internal brand advocate.